Operations Manager

Align Communications

New York, NY

Full Time

Posted October 19, 2026

$140k - $160k

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Application opens on company website

Listing evidence and provenance

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 20, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Employer-provided pay

Job Description

Align is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations.

Key Responsibilities

Process & Workflow Optimization: Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery.
Cross-Functional Alignment: Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs.
Budget & Financial Management: Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions.
Strategic Planning: Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations.
Performance Management: Establish operational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes.
Continuous Improvement: Identify bottlenecks, control gaps, and opportunities for standardization, then lead practical improvements that can be measured and sustained.

Requirements

5+ years of experience in operations management, business operations, data analytics, business intelligence, or a related discipline.
Demonstrated experience improving operational processes and establishing scalable workflows or operating rhythms.
Advanced experience building dashboards and reports using Power BI or a comparable business intelligence platform.
Strong analytical, forecasting, financial analysis, and problem-solving capabilities.
Advanced proficiency with Excel and experience combining data from multiple business systems.
Ability to convert business needs into meaningful metrics, reporting, analysis, and action plans.
Strong communication , presentation, project management, and stakeholder-management skills.
Ability to work across functions, manage competing priorities, and influence decisions without relying solely on formal authority.
Experience in Managed Services, Professional Services, consulting, or a technology services environment.
Experience with Microsoft Power Platform, Power Automate, Microsoft Copilot, Azure AI, or similar technologies.
Working knowledge of SQL, data modeling, data architecture, and business intelligence best practices.
Experience with resource planning, utilization reporting, project forecasting, profitability analysis, and service-delivery metrics.
Experience leading cross-functional process improvement, automation, or operational transformation initiatives.
Operational Excellence
Data Analytics
Business Intelligence
AI & Automation
Dashboard Development
Financial Acumen
Strategic Planning
Process Improvement
Executive Communication
Cross-Functional Leadership
Project Management
Continuous Improvement

Benefits & Perks

At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
Comprehensive Medical, Dental, and Vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
Complimentary ClassPass membership to support your health and wellness goals
Generous Paid Time Off (PTO)
Company-paid holidays
Cellphone Reimbursement Program
Floating Holiday to celebrate a day that is meaningful to you
Pre-tax commuter benefits, where applicable
Employee wellness programs, events, and team-building activities
Employee referral program