L3 Cloud Services Engineer

Align Communications

Salt Lake City, UT

Full Time

Posted October 16, 2026

$5k - $5k

Remote

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Listing evidence and provenance

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 17, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Employer-provided pay

Job Description

Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team.

Key Responsibilities

Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD)
Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues
Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure
Administer Windows Server environments (2019/2022/2025)
Deploy and manage Azure Virtual Desktop environments
Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations
Assist with onboarding activities including technical assessments and new client training
Ensure accurate and thorough documentation of systems, procedures, and policies
Address post-project support tickets escalated by Level 2 and Level 3 operations teams
Maintain infrastructure integrity through proactive maintenance and compliance efforts
Lead or assist with client disaster recovery tests and associated documentation

Requirements

5–8+ years of experience in Microsoft Windows-based systems administration and support
Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS
Hands-on experience managing and troubleshooting Office 365 and Azure AD
Experience with Azure AD Connect, hybrid environments, and access management
Proficiency with Exchange Online, including mail flow rules and retention policies
Working knowledge of Microsoft Cloud App Security, including alert response and configuration
Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF
Experience with multi-site Active Directory environments
Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers)
Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS)
Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS
Experience with the deployment and configuration of Azure Virtual Desktop
Excellent communication skills, with the ability to translate complex technical concepts to various business units
Self-motivated, with the willingness to go the extra mile
Knowledge of security policies, compliance standards, and server hardening best practices
Background in documenting builds, configurations, and support processes
Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus
To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
Tier 3

Benefits & Perks

At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
Comprehensive Medical, Dental, and Vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
Complimentary ClassPass membership to support your health and wellness goals
Generous Paid Time Off (PTO)
Company-paid holidays
Cellphone Reimbursement Program
Floating Holiday to celebrate a day that is meaningful to you
Pre-tax commuter benefits, where applicable
Employee wellness programs, events, and team-building activities
Employee referral program