AC
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IT Service Coordinator
Align CommunicationsNew York, NY
Full Time
Posted October 5, 2026
$60k - $70k
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Application opens on company website
Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 7, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Employer-provided pay
Job Description
Align seeks an IT Service Coordinator to join our Managed Services team.
Key Responsibilities
- Manage ticket flow in our IT Service Management Platform (ConnectWise)
- Act as the primary point of contact for customer service and issue resolution to assign tasks and tickets to IT Service Desk / Helpdesk (ITSD), NOC and IT Systems Administrators
- Schedule support coverage for shifts within our NOC and ITSD, work to be performed at client sites, white glove / VIP support, and project work
- Own tickets to ensure processes are followed, communication is though, documentation is accurate, and tickets are closed out
- Assist with generating reports related to client SLAs and assist with quarterly client Account Business Reviews (ABR)
- Drive customer service and client relationship initiatives
- Any additional or alternative duties that are reasonably consistent with position as required
Requirements
- Strong organization, scheduling, and follow-up skills, with the ability to manage competing priorities
- Excellent verbal and written communication skills and comfort working directly with clients
- A customer service mindset, with a professional, responsive approach to questions and issues
- Ability to write clear documentation and standard operating procedures (SOPs)
- Attention to detail when tracking tickets, schedules, and outstanding tasks
- Proficiency in Microsoft Office / O365
- Willingness to learn new tools, ask questions, and take ownership of assigned work
- Experience in customer service, scheduling, administrative support, or project coordination through work, internships, or school activities
- Exposure to IT support or ticketing systems such as ConnectWise is a plus, but not required
- To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
- Tier 1
Benefits & Perks
- At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
- Comprehensive Medical, Dental, and Vision coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
- Complimentary ClassPass membership to support your health and wellness goals
- Generous Paid Time Off (PTO)
- Company-paid holidays
- Cellphone Reimbursement Program
- Floating Holiday to celebrate a day that is meaningful to you
- Pre-tax commuter benefits, where applicable
- Employee wellness programs, events, and team-building activities
- Employee referral program
Ready to Apply?
Apply directly on Align Communications's site
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