AC
AC
Desktop Engineer
Align CommunicationsNew York, NY
Full Time
Posted October 22, 2026
$70k - $80k
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Application opens on company website
Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 23, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Employer-provided pay
Job Description
Align is seeking an experienced, client-focused Desktop Engineer to join our Managed Services team.
Key Responsibilities
- Provide onsite deskside and end-user technical support at a key Managed Services client location.
- Deliver a high level of customer service and technical support, with particular attention to executive and VIP users.
- Own technical issues through resolution, maintaining clear communication and timely follow-up with clients throughout the support process.
- Work effectively with users across varying levels of technical knowledge, translating technical concepts into clear, client-friendly language.
- Troubleshoot desktop, laptop, connectivity, IP phone, printing, and application-related issues.
- Support Microsoft 365 applications and services, including common desktop and productivity-related issues.
- Install, configure, upgrade, and remove desktop applications, hardware, and user workstations.
- Troubleshoot general workstation and infrastructure-related issues and help ensure end-user technology remains operational and reliable.
- Escalate complex technical issues appropriately while maintaining ownership of the client experience and communication.
- Accurately document troubleshooting steps, resolutions, and relevant client information in accordance with Managed Services processes.
Requirements
- 2–5 years of experience working within a Managed Services Provider (MSP) or similar client-facing IT support environment.
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience and technical certifications.
- Strong understanding of structured and systematic troubleshooting methodologies.
- Experience supporting hybrid and cloud-based environments .
- Hands-on experience with Microsoft 365, Exchange, Microsoft Intune, and Microsoft Entra ID (Azure AD) .
- Working knowledge of remote-access technologies, including VPN, virtual machines, Azure Virtual Desktop (AVD), and Remote Desktop .
- Familiarity with Active Directory and Group Policy .
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic connectivity troubleshooting.
- Experience supporting users within the Hedge Fund, Alternative Investment, or Financial Services industry is strongly preferred.
- Minimum of four years of desktop, deskside, or end-user technical support experience.
- Demonstrated ability to provide professional, high-touch support to executives, VIPs, and demanding client environments.
- Strong commitment to customer service, issue ownership, follow-through, and timely resolution.
- Excellent verbal and written communication skills with the ability to communicate professionally and courteously with clients.
- Strong attention to detail with the ability to manage multiple priorities simultaneously.
- Ability to work effectively both independently and as part of a collaborative support team.
- Comfortable working in a fast-paced, dynamic environment where priorities may shift throughout the day.
- Strong judgment and professionalism when handling sensitive client information and high-impact technical issues.
- To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
- Tier 2
Benefits & Perks
- At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
- Comprehensive Medical, Dental, and Vision coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
- Complimentary ClassPass membership to support your health and wellness goals
- Generous Paid Time Off (PTO)
- Company-paid holidays
- Cellphone Reimbursement Program
- Floating Holiday to celebrate a day that is meaningful to you
- Pre-tax commuter benefits, where applicable
- Employee wellness programs, events, and team-building activities
- Employee referral program
Ready to Apply?
Apply directly on Align Communications's site
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