Desktop Analyst

Align Communications

New York, NY

Full Time

Posted October 16, 2026

$60k - $70k

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Listing evidence and provenance

Source: Greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 17, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
Pay provenance: Employer-provided pay

Job Description

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients.

Key Responsibilities

Provide frontline chat-based technical support for end users across key managed services clients.
Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
Assist users with common technical issues including: Password resets Basic connectivity issues Microsoft Office Administration O365 Application Support IP phone and workstation issues
Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
Support inventory tracking for hardware, peripherals, and user equipment.
Escalate issues appropriately to senior team members when necessary.
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.

Requirements

Minimum 1 year of desktop support or end-user support experience.
Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure).
Experienced with: Microsoft 365, Exchange, Intune Entra ID (Azure AD) Active Directory (password resets, group membership) Remote support tools and VPN Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting) Egnyte or similar file sharing solutions
Strong customer service orientation and comfort interacting with users of all technical levels.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Team-oriented mindset with a willingness to learn and grow.
1-2 years of helpdesk or desktop support experience in a fast ‑ paced MSP or corporate environment.
Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate.
Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required.
To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.
Tier 1

Benefits & Perks

At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:
Comprehensive Medical, Dental, and Vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.
Complimentary ClassPass membership to support your health and wellness goals
Generous Paid Time Off (PTO)
Company-paid holidays
Cellphone Reimbursement Program
Floating Holiday to celebrate a day that is meaningful to you
Pre-tax commuter benefits, where applicable
Employee wellness programs, events, and team-building activities
Employee referral program