Strategic Customer Success Manager
AlertMediaRemote
Full Time
Posted September 14, 2026
$114k - $174k· Est.
Not Specified
Remote
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Job Description
At AlertMedia , we're the leading Risk Intelligence and Response company helping organizations protect their people and businesses.
Requirements
- 5+ years’ experience as a Customer Success Manager
- 3+ years’ experience supporting Enterprise customers in a CSM role of $1M + ARR
- Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority
- Desire to work with demanding, multi-national customers
- Established CSM who is self-motivated and customer-focused
- Gainsight & Salesforce required
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Strong executive presence with proven ability to influence decision-making at all levels.
- Proven ability to work with all members of our team (sales, software development, and product management)
- Location: Remote in the Republic of Ireland. Must be located in the Republic of Ireland.
- S ponsorship: AlertMedia does not sponsor. Must have the legal right to work in Ireland without sponsorship now and in the future.
Ready to Apply?
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