NextGenEnergyJobs.com

Implementation Manager

AlertMedia
Posted January 31, 2025

Austin, Texas

Not Specified

Full Time

Job Description

The Implementation Manager at AlertMedia is responsible for managing customer relationships during the onboarding process, ensuring successful deployment of the company's software solutions while acting as a strategic partner and project manager. This role involves facilitating communication, setting expectations, and guiding customers through implementation milestones to foster long-term partnerships.

Responsibilities

  • Act as the primary owner of multiple concurrent customer implementations.
  • Lead customer kickoff meetings to discuss goals and set expectations.
  • Facilitate regular implementation working sessions with customers.
  • Strategize with the Customer Operations team to provide industry-specific best practices.
  • Clearly communicate action items and provide regular project updates.
  • Manage and interpret data, consulting on data imports and automations.
  • Respond to customer inquiries in a timely manner.
  • Manage implementation milestones and overall project status in Gainsight.
  • Ensure visibility for the dedicated Customer Success Manager throughout implementation.
  • Participate in cross-functional feedback loops to improve the implementation experience.

Requirements

  • 3 years experience in a strategic customer-facing role as Implementation Manager, Customer Success Manager, or Account Manager.
  • 2 years experience in implementation or project management in a SaaS environment.
  • Experience using Excel is required.
  • Excellent project management skills with proven ability to prioritize competing tasks.
  • Outstanding verbal and written communication skills.
  • Strong analytical, negotiation, and creative problem-solving skills.
  • Self-motivated and action-oriented, yet willing to work within a team environment.
  • Strong preference for candidates located in Austin, Texas to work a hybrid 2 days a week in our downtown headquarters.

Benefits

  • Competitive base salary
  • Company-wide bonus program
  • Generous and flexible time off and parental leave policies
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
  • 401K with a generous company match
  • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
  • Ongoing career development opportunities with our Learning and Development team

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