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Job Description
The Implementation Manager at AlertMedia is responsible for managing customer relationships during the onboarding process, ensuring successful deployment of the company's software solutions while acting as a strategic partner and project manager. This role involves facilitating communication, setting expectations, and guiding customers through implementation milestones to foster long-term partnerships.
Key Responsibilities
- Act as the primary owner of multiple concurrent customer implementations.
- Lead customer kickoff meetings to discuss goals and set expectations.
- Facilitate regular implementation working sessions with customers.
- Strategize with the Customer Operations team to provide industry-specific best practices.
- Clearly communicate action items and provide regular project updates.
- Manage and interpret data, consulting on data imports and automations.
- Respond to customer inquiries in a timely manner.
- Manage implementation milestones and overall project status in Gainsight.
- Ensure visibility for the dedicated Customer Success Manager throughout implementation.
- Participate in cross-functional feedback loops to improve the implementation experience.
Requirements
- 3 years experience in a strategic customer-facing role as Implementation Manager, Customer Success Manager, or Account Manager.
- 2 years experience in implementation or project management in a SaaS environment.
- Experience using Excel is required.
- Excellent project management skills with proven ability to prioritize competing tasks.
- Outstanding verbal and written communication skills.
- Strong analytical, negotiation, and creative problem-solving skills.
- Self-motivated and action-oriented, yet willing to work within a team environment.
- Strong preference for candidates located in Austin, Texas to work a hybrid 2 days a week in our downtown headquarters.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
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