Apply Now
Application opens on company website
Job Description
The Customer Account Director is responsible for managing and growing customer accounts by leading renewals, upsells, and expansions, while collaborating with sales, success teams, and clients to ensure customer success and revenue growth.
Key Responsibilities
- Develop and manage a sales pipeline from prospecting to close
- Build account maps to identify cross-sell opportunities within named accounts
- Partner with Customer Success team to identify expansion opportunities and meet revenue targets
- Understand customer objectives and use-cases to tailor sales strategies
- Define and execute sales plans and proposals to meet customer needs
- Articulate the value of products and services to customers
- Identify new contacts and personas within customer organizations for additional value
- Assist large customers in establishing and meeting requirements to facilitate expansion
- Review renewals and address obstacles to renewal or adoption
- Collaborate with internal teams including Sales, Marketing, and Product
- Lead presentations and product demos with a consultative approach
- Manage account issues and escalations related to licensing, contracts, and renewals
Requirements
- Five (5) years of previous experience in account management or sales with a history of success, preferably with a SaaS company.
- Experience managing a pipeline or roster of named accounts, and an ability to accurately forecast.
- Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal.
- Exceptional interpersonal skills, including clear and concise written and oral communication skills.
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level.
- Comfortable with ambiguity and experience adapting in rapidly changing environments, contributing to an evolving sales process.
- This is a remote position based in the United States, and candidates must reside and work within the U.S. at all times.
- Candidates must not be based in Alaska, Colorado, Louisiana, Mississippi, Montana, North Dakota, Oregon, Rhode Island, or West Virginia, as the company is not able to employ individuals in these states.
Benefits & Perks
Competitive base salary
Uncapped commissions
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to cutting edge technology (Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.)
Ongoing learning and career development opportunities
Ready to Apply?
Join AlertMedia and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at AlertMedia
DevOps Engineer
AlertMedia
Remote
Full Time
Jan 10
DevOps Engineer
AlertMedia
Mexico City
Full Time
Jan 10
Implementation Manager NEU Remote
AlertMedia
Remote
Full Time
Jan 10
More jobs in Austin, Texas
Technical Operations Lead
Bedrock Energy
Austin
Full Time
Nov 14
Technical Operations Lead
Bedrock Energy
Austin
Full Time
Nov 30
Performance Marketing Manager
Freedom Solar Power
Austin
Full Time
Dec 9