Job Description
As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use.
Key Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
- Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Benefits & Perks
- The pay range for this position is $19.00 - $22.50 per hour. A $2.00 per hour shift differential will be offered for any hours worked between 6:00pm and 5:00am Pacific Time. This role is also eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
Ready to Apply?
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