Job Description
The Customer Support Associate at Alarm.com provides phone-based technical support to dealers, ensuring that security devices in homes and businesses function properly. The role emphasizes exceptional customer service, problem-solving skills, and a willingness to learn about technology.
Key Responsibilities
- Provide phone-based technical support for dealers regarding Alarm.com products and services
- Develop troubleshooting steps to resolve technical concerns
- Share knowledge within the team through documentation and training
- Collaborate with team members to improve quality and service
- Participate in extensive in-house training and hands-on experience
Requirements
- Strong customer service orientation and disposition.
- Interest in technology, although prior related technology expertise is not required.
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concerns.
- Demonstrated experience with logical thinking and problem solving.
- Strong technical aptitude and computer skills, including web-based applications, mobile applications, Excel, and Word.
- Excellent written and verbal communication skills.
- A self-starter who is able to operate independently within a team environment.
- Bachelor's Degree, preferred.
- This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.
Benefits & Perks
Competitive pay and benefits
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Wellness time
Vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability and life insurance
FSAs
Well-being resources and activities
Casual dress work environment
Ready to Apply?
Join Alarm.com and make an impact
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
