NextGenEnergyJobs.com

Support Operations Associate I

Alarm.com
Posted February 3, 2025

Bloomington, Minnesota

Smart Grid Technology

Full Time

Job Description

The Customer Support Associate at Alarm.com provides phone-based technical support to dealers, ensuring that security devices in homes and businesses function properly. The role emphasizes exceptional customer service, problem-solving skills, and a willingness to learn about technology.

Responsibilities

  • Provide phone-based technical support for dealers regarding Alarm.com products and services
  • Develop troubleshooting steps to resolve technical concerns
  • Share knowledge within the team through documentation and training
  • Collaborate with team members to improve quality and service
  • Participate in extensive in-house training and hands-on experience

Requirements

  • Strong customer service orientation and disposition.
  • Interest in technology, although prior related technology expertise is not required.
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concerns.
  • Demonstrated experience with logical thinking and problem solving.
  • Strong technical aptitude and computer skills, including web-based applications, mobile applications, Excel, and Word.
  • Excellent written and verbal communication skills.
  • A self-starter who is able to operate independently within a team environment.
  • Bachelor's Degree, preferred.
  • This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.

Benefits

  • Competitive pay and benefits
  • Subsidized medical plan options
  • HSA with generous company contribution
  • 401(k) with employer match
  • Paid holidays
  • Wellness time
  • Vacation increasing with tenure
  • Paid maternity and bonding leave
  • Company-paid disability and life insurance
  • FSAs
  • Well-being resources and activities
  • Casual dress work environment

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