Job Description
Alarm.com is the leading platform for intelligently connected properties.
Key Responsibilities
- Provide exceptional phone-based customer support regarding Alarm.com products and services
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Collaborate with other team members to ensure on-going improvements in quality and service
- Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
- Other duties as assigned
- In joining the technical support team, you will learn about:
- Alarm.com’s products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system
- The security industry, Alarm.com’s business model, marketing strategies, and how we work together with the dealers
Requirements
- Strong customer service orientation and disposition
- Interest in technology (although prior related technology expertise is not required)
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
- Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
- A self-starter who is able to operate independently, within a team environment
- Bachelor’s Degree, preferred
- Phone-based support skills, preferred
- This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.
- Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Benefits & Perks
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
- Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.
Ready to Apply?
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