Job Description
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things.
Key Responsibilities
- Own reliability for core production systems, including deployments, on-call operations, and incident response.
- Drive capacity planning across cloud and physical infrastructure.
- Define and improve reliability goals and operational outcomes (for example availability and MTTR).
- Lead observability improvements across metrics, logs, traces, alert quality, and runbook maturity.
- Build automation and tooling that improve reliability and engineering velocity.
- Partner with engineering, product, and business stakeholders to align reliability priorities with roadmap goals.
- Shape database and data-processing reliability, including performance and operational safety.
- Apply sound engineering judgment to balance delivery speed with long-term resilience.
- Other duties as assigned
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent practical experience.
- 10+ years of professional software engineering experience, including production operations and on-call ownership.
- Proven track record of improving measurable reliability outcomes in distributed systems.
- Deep expertise in observability and production support practices.
- Strong networking fundamentals for distributed systems, including TCP/IP, DNS, TLS, HTTP, and L4/L7 behavior.
- Strong experience with distributed systems technologies such as Kubernetes, Kafka, and Redis.
- Experience with cloud infrastructure and operations at scale; Azure experience is a plus.
- Strong software engineering fundamentals in object-oriented design and software development lifecycle practices; C# and .NET experience is a plus.
- Strong analytical, communication, and decision-making skills under production pressure.
- Experience leading high-severity incident response and driving durable post-incident improvements is a plus.
- Strong database and data-processing experience, including performance tuning, schema evolution, and rollback-safe deployment practices, is a plus.
- Deep experience with advanced traffic management and troubleshooting in production (for example Envoy, ingress controllers, service mesh, global load balancing, and cross-region routing) is a plus.
- Experience with video streaming systems, WebRTC, IoT device ecosystems, OpenVPN, and MQTT is a plus.
Benefits & Perks
- Collaborate with outstanding people: We have a strong focus on teamwork, and we work to create a collaborative and welcoming environment that enables our teams to excel.
- Make an immediate impact: You can expect to be given real responsibility for bringing new technologies to the marketplace. You will be empowered to perform as soon as you join the team!
- Be Empowered: We don't want to micro-manage you. We want you to own stuff and bring your experience to make those products the best in class.
- Long-term employment based on a permanent employment contract (CoE).
- Attractive benefits package: including medical care, life insurance, sports package, annual budget for professional development ($2,000).
Ready to Apply?
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