Job Description
The Sales Engineer at OpenEye will serve as a primary technical contact for customers, providing expertise in product specifications, system design, training, and project deployment. This role involves preparing presentations, assessing equipment needs, and supporting installations while collaborating with sales and technical teams.
Key Responsibilities
- Prepare and deliver sales and project-specific presentations.
- Assess equipment needs and determine system requirements.
- Develop, present, and record training courses for customers.
- Provide voice of the customer to product management and engineering.
- Prepare cost estimates and site configurations.
- Analyze cost-benefit ratios of equipment and software applications.
- Identify strategies to address changes in the marketplace and technologies.
- Investigate customer and product issues and recommend solutions.
- Create technical content for marketing campaigns and website.
- Approve tradeshow equipment configuration and assist at tradeshows.
- Create and maintain pre-sales engineering documentation.
- Support project installations remotely or on site.
- Provide post-visit summaries and enter information in CRM.
- Communicate troubleshooting discoveries to support department.
Requirements
- Bachelor's degree or equivalent industry experience.
- Minimum 5 years of engineering Technical Support experience, preferably in a technology discipline.
- 3 years Business to Business support experience.
- Ability to travel 50-75% including overnight, including some weekends and occasionally on short notice.
- Proficient with Microsoft Office core products: Outlook, Excel, Word, PowerPoint.
- Thorough understanding of networking.
- Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies, access control, and analog and IP camera knowledge.
Benefits & Perks
Employees are eligible to purchase company stock at a discounted rate
Casual dress
Medical, dental, vision prescription benefits starting day one
Generous medical plan subsidies and health savings account option with company contributions
Up to 5,000 annual company match for 401k
Company-paid short-term long-term disability, AD&D, and life insurance
Lifestyle Spending Account (LSA) to get reimbursed for well-being needs
Paid maternity and paternity leave
Pet Insurance
Free annual membership to Care.com
Free access to the Headspace app for you and up to five friends and family members
15 Days of Paid Vacation accrued per year, increases after year 3
Paid Sick Wellness time accrued at a rate of 1 hour for every 35 hours worked
9 Paid Holidays per year
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program
Free Alarm.com system for your home
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