Sales Engineer - Northeast

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
• Provide “voice of customer” to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on site.
• Provide post visit summary with action items to management; and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to support department.
• Performs all other duties/responsibilities as necessary or assigned.

• Bachelor’s degree or equivalent industry experience
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
• 3 years “Business to Business” support experience
• Ability to travel 40-50% including overnight and including some weekends and occasionally on short notice
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking
• CRM software experience
• Network+ certifications (or similar)
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge

The base pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for on target commission between $12,000 - $20,000 annually. The total on target compensation range for this position, including both base and commission is $80,000 - $130,000. Employees are eligible to purchase company stock at a discounted rate Collaborative, fun, creative culture where idea sharing is encouraged Casual dress (Jeans are welcome!) Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. Up to $5,000 annual company match for 401k Company paid short-term/long-term disability, AD&D and life insurance Paid maternity and paternity leave 15 Days of Paid Vacation accrued per year (increases after year 3) 7 Paid Sick/Wellness days per year 9 Paid Holidays per year This position is eligible for a flexible hybrid work schedule Educational Assistance Program covering non-degree support, undergraduate and graduate degrees Employee Equipment Program – Free Alarm.com system for your home!