Job Description
OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management is looking for a Sales Engineer to join our growing team covering the Southwest Region.
Key Responsibilities
- Prepare and deliver general sales and project specific presentations.
- Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
- Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
- Provide “voice of customer” to product management, engineering, and development.
- Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
- Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
- Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
- Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
- Work with marketing to create technical content for advertising campaigns and the website.
- Approve tradeshow equipment configuration.
- Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
- Support project installations remotely or on site.
- Provide post visit summary with action items to management; and enter appropriate information in CRM.
- Communicate troubleshooting discoveries to support department.
- Performs all other duties/responsibilities as necessary or assigned.
Requirements
- Bachelor’s degree or equivalent industry experience
- Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
- 3 years “Business to Business” support experience
- Ability to travel 50-75% including overnight and including some weekends and occasionally on short notice
- Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking
- CRM software experience
- Network+ certifications (or similar)
- Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge
Benefits & Perks
- The base pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for on target commission between $12,000 - $20,000 annually. The total on target compensation range for this position, including both base and commission is $80,000 - $130,000.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3) 7 Paid Sick/Wellness days per year
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
Ready to Apply?
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