Job Description
The Product Operations Manager II International at Alarm.com is responsible for coordinating the deployment and launch of video surveillance products in international markets, working across cross-functional teams to manage market feedback, certifications, country launches, and product customization to ensure successful global expansion.
Key Responsibilities
- Coordinate international market feedback on video hardware with sales, TAMs, and product teams
- Monitor and collaborate on regulatory certification progress for hardware products by region
- Plan and prioritize country launches, coordinating cross-functional activities and managing deployments
- Track and support international-specific SKUs, labels, packaging, and firmware configurations
- Gather, organize, and assess international feature requests for software and firmware updates
- Debug and triage international-specific hardware and software issues
- Align and communicate effectively between product teams and international go-to-market teams
Requirements
- A B.S. or B.A. degree in engineering, computer science, or a related technical field; business degrees are accepted only if paired with strong technical experience or a technical focus.
- 2 to 5 years of experience in product operations, technical program management, or product coordination roles.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills, comfortable engaging across functions and regions.
- Comfortable working across time zones and with globally distributed teams.
- Self-starter who enjoys building repeatable systems and solving unstructured problems.
- Experience with hardware product lifecycles, SKUs, or certifications.
- Ability to act as the primary coordinator for international market feedback on video hardware, working closely with Technical Account Managers, regional sales teams, and product managers.
- Ability to collaborate with the certifications team to monitor the progress and execution of regulatory certifications for hardware products by region.
- Ability to identify and prioritize countries for product launches based on certification status and strategic opportunity, and coordinate launch activities across multiple teams.
- Experience managing beta and early access deployments in international markets.
- Work with the product and hardware teams to track international-specific SKUs, labels, packaging, and firmware configurations.
- Gather and organize international-specific feature requests for software or firmware, and help assess the business value of changes and support prioritization decisions.
- Help debug and triage international-specific issues, including hardware behavior, installation constraints, and customer-reported problems.
- Strengthen the relationship between the product team and international go-to-market teams, serving as a key operational link to ensure clarity and alignment.
- Experience with Jira and Confluence is a plus.
Benefits & Perks
Competitive pay
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Paid wellness time
Paid vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
FSAs
Well-being resources and activities
Casual dress work environment
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