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Job Description
The Customer Success Manager at Noonlight is responsible for ensuring customer satisfaction and success by managing key accounts, developing strategies for customer retention and growth, and acting as a strategic advisor to clients. This role involves leveraging product knowledge to support customers in achieving their business goals and driving revenue growth.
Key Responsibilities
- Ensure customer success metrics are met and customers achieve desired outcomes.
- Work with customers to establish and achieve critical goals or key performance indicators.
- Establish a trusted strategic advisor relationship with assigned customers.
- Translate usage data into actionable insights for customers.
- Advocate for customer needs and influence the product roadmap.
- Manage account escalations and navigate challenges effectively.
- Support the sales team by leveraging knowledge from existing customers.
- Identify and capitalize on revenue growth opportunities within key accounts.
- Maintain regular communication with key accounts to understand their needs and gather feedback.
Requirements
- 3 years in a customer success or similar role.
- Experience managing key accounts and driving revenue growth through customer success initiatives.
- Ability to work effectively in a fast-paced, entrepreneurial environment.
- Experience supporting complex, technical products.
- Bachelor's degree or advanced degree preferred.
Benefits & Perks
Competitive base salary with commission and performance bonuses
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for career growth and development in a fast-growing tech company
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Wellness time
Vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability and life insurance
FSAs
Well-being resources and activities
Casual dress work environment
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