Job Description
Alarm.com is seeking a Billing and Collections Specialist to manage international customer accounts, handle billing inquiries, resolve billing issues, and provide reports, all while working in a fast-paced and collaborative environment.
Key Responsibilities
- Collect and reconcile international accounts
- Respond to international billing inquiries via email
- Distribute and manage credit memos to customers
- Collaborate with International Sales Ops to resolve billing issues
- Manage customer invoices and submit to online portals
- Provide reports to the International Sales Ops team and conduct monthly meetings
- Maintain and update customer credit card information
Requirements
- Requires 4 previous collection and customer service experience
- Associates Degree or higher
- Spanish speaking required
- Highly proficient in computer software, including databases, Microsoft Office, Shoretel, and Outlook
- Ability to collect and reconcile international accounts
- Ability to answer 800 Billing line for Alarm.com international inquiries relating to billing
- Ability to respond to international customer inquiries through company email
- Ability to distribute and manage approved credit memos to customers
- Ability to work in collaboration with the International Sales Operations team to resolve customer billing issues
- Ability to invoice customers that require invoices to be submitted to online portals
- Ability to provide reports to the International Sales Operations team and conduct monthly meetings
- Maintain customer list of declining credit cards
- Attention to detail
- Outstanding communication, conflict resolution, and negotiating skills
- Strong organizational skills
- Familiarity with standard concepts, practices, and procedures within billing functions
Benefits & Perks
Competitive pay
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays
Wellness time
Vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability insurance
Company-paid life insurance
FSAs
Well-being resources and activities
Casual dress work environment
Ready to Apply?
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