Senior Technical Services Manager

AirTrunk

Location not specified

Full Time

Posted April 3, 2026

$114k - $174k· Est.

Climate Technology

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Listing evidence and provenance

Source: greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
Pay provenance: Estimated benchmark; not employer-provided

Job Description

As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways:

Key Responsibilities

Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations
Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS
Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001
Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
Attend witness testing of all equipment during commissioning to validate sequence of operations
Receive and review all operational documentation for new capacity
Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers
Manage minor capital projects for customers/internal purposes
Run all maintenance and repair vendors and OPEX budget
Track operational metrics, data and analyse risks
Conduct regular property inspections
Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency

Requirements

8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields
Proficient in English and Bahasa Malaysia, Mandarin is a plus
Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems
Knowledge of local statutory regulations and requirements
Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals
Able to read and comprehend single line diagrams
Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services
Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus
Good leadership and experience in supervising small teams of technical staff
Effective key partner management experience
Strong customer centric approach, and ability to drive front-line staff attitude change
Ability to deliver effective presentations