Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 11, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
- Pay provenance
- Pay not available
Job Description
As a Senior Customer Success Manager based in Singapore , you will be part of AirTrunk’s centralised customer engagement function, reporting directly to the Senior Director of Customer Success .
Key Responsibilities
- Strategy Implementation :
- Working with the Director, develop and implement customer success strategies that align with company objectives and enhance the overall customer experience.
- Develop and own high quality complex proposals with very fast due date and minimum guidance.
- Customer Engagement :
- Build solid relationships with key customers to gain understanding of their demand and lead the development of infrastructure solutions to expand AirTrunk market share across various APAC regions in partnership with cross-functional internal teams.
- Develop and utilise a deep understanding of commercial constructs & funding requirements for customer deals (e.g. be able to suggest appropriate commercial construct for solutions, project cost and funding tailored to specific customers and sites).
- Converse with both customers and internal cross-functions on key technical items affecting the final solutions (e.g. temperature, power, MW capacity, connectivity, renewable, etc.).
- Communicate outcome of meetings clearly and draft concise emails to senior customers with clear articulations of issues/topic summaries from calls or contract discussions, with resolution options, next steps and so forth.
- Complete regular customer governance updates
- Ability to manage customer business reviews and proactively drive improvement actions
- Act as first contact for customer escalation and coordinate the resolution with the internal teams to safeguard trust and long-term relationships.
- Cross-Functional Collaboration:
- Collaborate with various internal teams to ensure a seamless customer journey during front-end engagement and address customer needs proactively.
Requirements
- More than 7 years of working experience across customer success, account management, or related roles, with a minimum of 3 years in a position of mid-seniority.
- Comfortable working in a fast-paced, dynamic and flexible environment.
- Excel at complex proposal development for cloud infrastructure solutions (through proficiency in Microsoft PowerPoint and Excel).
- Excellent commercial acumen, good ability to grasp technical concepts and data center knowledge preferrable across site development and construction.
- Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders, i ncluding conflict resolution across various functions across the organisation.
- Able to lead complex customers engagement and work within high performing teams in the cloud computing or infrastructure industry.
- Proven track record of driving customer satisfaction, retention, and growth in a B2B environment.
- Excel at distilling complex customer information into clear, concise, and easy to understand messaging and action plans for various internal teams as well as executive leadership.
- Familiarity with CRM software (e.g. Salesforce) and customer success tools a bonus.
Ready to Apply?
Apply directly on AirTrunk's site
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