Job Description
A Customer Success Manager at Affinity is responsible for managing strategic customer accounts, driving renewals and upsells, and acting as a trusted advisor to ensure clients maximize the value of the platform while collaborating with cross-functional teams to enhance customer satisfaction and product adoption.
Key Responsibilities
- Own a portfolio of strategic customers and drive renewals and upsells
- Act as a trusted advisor to customers to promote product adoption and satisfaction
- Develop and implement strategies to manage customer engagement and success
- Interface with sales, support, product, and engineering teams to share feedback, resolve escalations, and influence product development
Requirements
- Five (5) years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting.
- Experience managing complex accounts, renewals, and upsells/cross-sells.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communication skills with experience presenting to small and large audiences.
- Proficiency in organization, account prioritization, and time management.
- Proven experience executing the customer journey while maintaining excellent internal operational cadences.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Ability and willingness to work in a startup environment and contribute to fine-tuning the structure and process to scale the customer success team.
Benefits & Perks
Compensation/salary range: 88,100.00 - 107,700.00 GBP Base, plus commission based on departmental KPIs
Work schedule: Not specified
Work environment perks: Virtual team-building activities and socials
Additional benefits: Health insurance (healthcare, dental, optical) premiums covered for employee and dependents, flexible personal sick days, pension plan through SmartPension, annual education budget and comprehensive learning & development program, monthly reimbursements for home internet, meals, and wellness memberships, opportunities for career growth in a dynamic startup environment
Ready to Apply?
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