Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 9, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Power Generation
- Pay provenance
- Pay not available
Job Description
AES is seeking a FICA Team Leader, within the Billing and Revenue Support department.
Key Responsibilities
- Lead the FICA team’s daily operations, including workload allocation, staffing support, scheduling, and performance monitoring.
- Coach, train, and guide team members on FICA policies, procedures, systems, and service expectations.
- Monitor productivity, quality, and service-level results; address performance gaps and recognize opportunities to strengthen team effectiveness.
- Resolve complex and escalated customer or account issues in partnership with internal departments and external service providers.
- Ensure FICA activities comply with company policies, regulatory requirements, internal controls, audit standards, and risk-management practices.
- Conduct quality reviews, identify root causes, and lead the implementation of process and procedure improvements.
- Prepare and maintain operational reports, performance metrics, dashboards, and management updates.
- Monitor payment-posting projects and open items with third-party vendors, including KUBRA, Firstech, and RPS.
- Perform daily cash, payment, and batch-file inspections to confirm accuracy, completeness, and compliance.
- Monitor weather conditions and update SAP as required to support account disconnection activities.
- Prepare and submit quarterly tax-exempt reports to applicable state agencies.
- Conduct weekly reviews of SAP IS-U batch and payment lots to verify that payments are posted accurately to customer accounts.
- Verify that transmittals are processed and posted accurately and on schedule.
- Oversee credit-management activities, including customer credit risk, deposits, payment arrangements, account restrictions, write-off considerations, and policy exceptions.
- Monitor payment and account activity for potential fraud, suspicious transactions, identity concerns, or misuse; ensure appropriate documentation, account safeguards, and timely escalation.
- Analyze credit and fraud trends, support investigations and recovery efforts, maintain effective controls, and recommend improvements that reduce financial loss and protect customer information.
- Promote a culture of accountability, collaboration, continuous improvement, and customer-focused service.
Requirements
- Associate degree or equivalent combination of education and relevant experience.
- At least two years of leadership or supervisory experience are required.
- Working knowledge of billing, payment processing, collections, credit management, and applicable laws, rules, and regulations.
- Proficiency with Microsoft 365 applications; experience with SAP ISU or comparable customer information and payment-processing systems is preferred.
- Demonstrated ability to analyze complex issues, make sound business decisions, and manage competing priorities.
- Strong written and verbal communication, interpersonal, coaching, and training skills.
- Ability to collaborate effectively across teams and work independently with limited supervision.
- Experience in an inbound contact center and with related technologies is preferred.
- Experience in a regulated utility or another regulated work environment is preferred.
- Supervisory experience in a union environment is preferred.
- Excellent organizational skills and the ability to adapt quickly to changing business needs.
Ready to Apply?
Apply directly on AES's site
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