Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 9, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
As a User Experience Design Intern, you will join the User Experience team within AEP's Information Technology organization, creating effective digital experiences for customers, employees, and business partners.
Key Responsibilities
- Support discovery and research with customers, employees, agents, stakeholders, and subject matter experts to understand goals, needs, pain points, behaviors, and key tasks.
- Help plan and facilitate interviews, workshops, co-creation sessions, design thinking activities, and other collaborative exercises.
- Synthesize qualitative and quantitative research into themes, insights, opportunity areas, and recommendations that teams can act on.
- Create or contribute to journey maps, service blueprints, personas, empathy maps, task flows, information architecture, and other experience design artifacts.
- Create sketches, wireframes, and prototypes that help teams explore ideas, evaluate concepts, and communicate experience recommendations.
- Help design and evaluate AI-enabled user experiences for customers and employees, including customer service agents. Consider how people initiate tasks, review AI-generated output, understand recommendations, correct errors, provide feedback, and maintain control.
- Support usability and concept testing through methods such as interviews, surveys, card sorting, tree testing, first-click testing, prototype testing, and moderated or unmoderated studies.
- Help teams identify usability issues, uncover opportunity areas, and recommend practical experience improvements based on research, testing, and observation.
- Collaborate with product, technology, analytics, operations, and business partners to balance user needs, business outcomes, technical feasibility, accessibility, and risk.
- Communicate research findings and design rationale through clear stories, presentations, prototypes, and recommendations.
- Build knowledge of AEP's customers, operations, business units, and evolving digital ecosystem.
- Work both independently and collaboratively, manage assigned work, seek feedback, and take initiative in support of team and personal development goals.
- Collaborate with your manager and team members, contribute to department initiatives, and recommend practical improvements based on research and observation.
Ready to Apply?
Apply directly on AEP's site
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