Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 25, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
11-06-2026
Key Responsibilities
- Works directly with business unit leadership to determine strategy and tactics for implementation of a comprehensive process and documentation plan.
- Leads team members to execute the planning, building, delivery, and support of the program for the entirety of the Transmission Operations and TFS organizations.
- Provides direction and guidance for the development, specifications, and communications of the process and documentation team, and provides high-quality customer support and expertise to each of the business units.
- In collaboration with Transmission Compliance and the business unit, oversees the completion of compliance documentation according to NERC-mandated timelines and quality expectations.
- Works with Transmission stakeholders to ensure templates, directions, and storage of documentation meet business unit needs.
- Provides day-to-day oversight of team members to monitor, control, and ensure effective implementation of all process documentation and business support initiatives.
- Oversees the process and documentation program, monitors key metrics, and provides periodic status reports to leadership and internal customers on milestones, performance, and other key aspects of the program.
- Enforces and helps create a clear definition for program goals, objectives, and business needs.
- Identifies team member roles and responsibilities while driving culture and development of the team.
- Works with business units and compliance team to define policies, processes, guidelines, and standards in alignment with NERC requirements, industry regulations and standards.
- Oversees distribution and publication of policies and standards across the business units.
- Ensures all documentation is maintained and stored in accordance with established standards in an easily accessible, user friendly location with appropriate security measures and access.
- Uses communication and conflict resolution skills to build consensus and obtain buy-in.
- Leads the team to complete projects/tasks/initiatives and perform all work activities via efficient processes, risk reduction, and effective use of resources.
- Establishes and maintains an open and collaborative environment that promotes safety, accountability, engagement, and continuous improvement within and throughout Transmission.
Requirements
- Bachelor’s degree in relevant field from an accredited college/university and six years of progressive experience in documentation, business process, or technical process required.
- Two years of supervisory experience is preferred.
- Must be able to clearly and concisely express technical and non-technical ideas to all levels from executive leadership to individual contributors. Must be able to convey complex information in simple terms.
- Must be able to proactively collect, learn, and demonstrate new information about industry and profession from sources within and outside the organization. Must be able to stay abreast of professional and industry trends.
- Must possess strong skills in written and verbal communication including public speaking and conflict resolution.
- Must be able to promote diversity in the workplace and recognize difference in people as opportunities.
- Must have a strong working knowledge of Microsoft Office applications, Word, Excel, Vizio, and PowerPoint.
- Demonstrated past success leading documentation and process programs and solutions is highly preferred.
- Occasional travel may be required.
Benefits & Perks
- In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
- Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Ready to Apply?
Apply directly on AEP's site
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