Infrastructure Engineer Staff - Netcool (NOI) SME

AEP

Gahanna, OH

Full Time

Posted October 16, 2026

$116k - $151k

Utilities

Apply Now

Application opens on company website

Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 17, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
Pay provenance: Employer-provided pay

Job Description

10-27-2026

Key Responsibilities

Event Management Engineering
Design, develop, and maintain enterprise event management and correlation solutions.
Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.
Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.
Design enterprise event reduction and noise suppression strategies.
Identify opportunities to automate operational monitoring processes.

Requirements

Utility industry monitoring experience
SOX-regulated application support
ITIL framework knowledge
ServiceNow ITOM
CMDB integrations
Event Management architecture
Infrastructure monitoring design
Enterprise observability practices
Network monitoring and management systems
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field.
5+ years administering enterprise monitoring, event management, observability, or infrastructure management platforms.
Experience with IBM Netcool/NOI, ServiceNow Event Management, Dynatrace, Splunk, or equivalent enterprise monitoring solutions.
Strong Linux administration and troubleshooting skills.
Strong experience with scripting and automation.
Experience with enterprise incident management processes.
Experience integrating enterprise applications using APIs, SNMP, Syslog, or messaging technologies.
Bachelor's degree in computer science, engineering, or related technical field is required.
10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!