Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 21, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
10-30-2026
Key Responsibilities
- Lead and manage a team of customer service professionals by establishing a culture that promotes employee engagement, safety, AEP Core values, and provides the training and professional development necessary to provide superior customer service.
- Oversee the Operating Company strategies to identify and implement Alternative Energy opportunities.
- Lead the process to recommend new products and services; identify target markets.
- Lead business development initiatives that strengthen engagement with existing customers, expand value-added solutions, and enhance long-term customer partnerships.
- Identify, evaluate, and advance new revenue opportunities for the Operating Company through customer-driven offerings, strategic partnerships, and commercially viable programs.
- Formulate, implement, and administer policies, practices and programs pertaining to account management of residential, commercial, and industrial customers.
- Direct the successful resolution of customer inquiries such as power quality, quality of service and billing, and proactive customer focus and communications regarding power interruptions.
- Represent the Operating Company on corporate initiatives focused on improving the customer experience and providing regular updates to Operating Company management on customer experience strategies.
- Oversee the contract negotiation and administration process to ensure proper rate application for customers and adequate return for the Operating Company.
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