Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 11, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
10-23-2026
Requirements
- Experience supporting a large-scale Contact Center or Customer Operations organization.
- Experience with Genesys or another enterprise CCaaS platform.
- Experience shaping customer-facing or employee-facing AI, automation, digital, analytics, or self-service solutions.
- Experience in a regulated industry, preferably electric utility or energy.
- Product, Agile, SAFe, PMP, ITIL, BRM, design-thinking, business-analysis, or change-management certification.
- Strategic Thinking
- Business Partnership
- Customer Focus
- Product Leadership
- Experience Design
- Analytical Thinking
- Change Leadership
- Financial Acumen
- Executive Communication
- Collaboration and Influence
- Risk Management
- Decision Making
- Innovation
- Continuous Improvement
- A strategic, customer-focused portfolio leader who can connect Customer Operations, customer and employee experience, product management, process analysis, data, emerging technology, organizational change, and measurable value. The successful candidate will lead through influence, bring structure to ambiguous opportunities, and partner closely with a senior Engineering Lead throughout the complete solution lifecycle.
- Bachelor's degree in computer science, engineering, information systems, business, or a related field is required.
- An equivalent combination of education and related experience may be considered.
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