Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 11, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
10-23-2026
Requirements
- Required
- Bachelor's degree in computer science, engineering, information systems, or a related technical field, or an equivalent combination of education and experience.
- Eight or more years of progressive experience in software development, application engineering, solution architecture, platform engineering, infrastructure, system integration, or a related discipline.
- Experience providing technical leadership for complex enterprise applications, platforms, integrations, infrastructure, or software-delivery initiatives.
- Strong understanding of architecture, software engineering, APIs, integration, data flows, cloud, infrastructure, security, testing, deployment, observability, reliability, and supportability.
- Experience translating product needs into technical options, architecture, plans, estimates, resource needs, and executable work.
- Demonstrated ability to review technical designs or configurations, guide prototypes, lead problem diagnosis, and roll up sleeves when appropriate.
- Experience leading through influence across internal teams, vendors, and systems integrators.
- Preferred
- Experience with Genesys Cloud or another enterprise CCaaS platform.
- Experience supporting broad Customer Experience Systems or large-scale Contact Center and Customer Operations environments.
- Experience integrating customer-facing or employee-facing AI, automation, conversational, analytics, or digital capabilities.
- Experience with AWS, API management, identity, data platforms, observability, DevSecOps, resilience engineering, and cybersecurity controls.
- Experience in a regulated industry, preferably electric utility or energy.
- Genesys, AWS, architecture, security, DevOps, Agile, SAFe, or ITIL certification.
- Leadership Competencies
- Technical Leadership
- Systems Thinking
- Architecture and Engineering Judgment
- Customer Focus
- Business Partnership
- Collaboration and Influence
- Decision Making
- Risk Management
- Problem Solving
- Quality Orientation
- Resource Strategy
- Vendor Leadership
- Innovation
- Continuous Improvement
- Success Measures
- Secure, scalable, resilient, integrated, observable, supportable, and maintainable Customer Experience Systems solutions
- A coherent technical architecture and executable engineering roadmap
- High reliability, availability, performance, and release confidence
- Early identification of technical risks, dependencies, resource needs, and lifecycle impacts
- Successful engineering and integration of AI-enabled and non-AI solutions
- Reduced technical debt, duplicated integrations, unsupported components, and unnecessary customization
- Strong technical leadership of internal resources, vendors, and systems integrators
- Strong partnership with the Strategy and Solutions Lead, Customer Operations, and Gigawatt teams
- A senior technical leader with broad engineering depth and sufficient Contact Center and CCaaS expertise to operate credibly from architecture through detailed technical decisions. The successful candidate can guide engineers and vendors, evaluate tradeoffs, secure the right technical resources, review configurations and designs, lead prototypes, and diagnose complex issues while maintaining focus on enterprise alignment and lifecycle sustainability.
- Education Requirements
- Bachelor's degree in computer science, engineering, information systems, or a related technical field is required.
- An equivalent combination of education and related experience may be considered.
- Work Experience
- Eight or more years of progressive software development, engineering, architecture, infrastructure, integration, or related technology experience is required.
- Experience leading complex enterprise platforms or cross-functional technical teams is strongly preferred. Direct supervisory experience is not required.
- American Electric Power (On-Site)
- #LI-Onsite
- #AEPCareers
- At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
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