Customer Operations Supervisor

Job Posting End Date
11-07-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.
Serve as the primary Customer Care contact for the Operating Company associated with the supervisor's assigned contact center, providing leadership for escalated issues, supporting customer service change initiatives, and maintaining regular touchpoints and operational updates regarding contact center performance, risks, priorities, and customer impacts.