Open in the current public read path; this is not an employer guarantee.Last observed October 7, 2026
Classification
Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
Pay provenance
Estimated benchmark; not employer-provided
Job Description
Please note the job posting will close on the day before the posting end date.
Key Responsibilities
Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others. establish and maintain filing and record keeping systems. answer customer or public inquiries and follow up on routine inquiries as required. maintain confidentiality of company matters and data as required.
Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means. works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.
Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service.
Problem solving and initiative: uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments. reviews, initiates and recommends corrective actions or improvements to administrative practices. informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.
Requirements
High school graduate or GED . Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
The minimum experience necessary for this position should include a total of 3 to 4 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate.
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem solving skills. Demonstrated proficiency with computers and the use of office oriented software products.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!