Senior Manager, Operations
Pivot EnergyPosted February 24, 2025
Denver, Colorado
Solar EnergyFull Time
Job Description
The Senior Manager of Operations at Pivot Energy will lead a team focused on community solar program management, customer service, and revenue collection, while optimizing internal processes and managing vendor relationships to enhance customer experience and operational efficiency.
Responsibilities
- •Lead a team focused on community solar program management and customer service
- •Manage subscriber management and utility relationships
- •Oversee revenue collection processes
- •Develop key service level agreements
- •Manage outsourced support vendors
- •Create and optimize internal processes for efficiency and growth
Requirements
- •Proven experience in customer operations leadership, specifically in community solar program management, customer service, subscriber management, utility relationships, and revenue collection.
- •Strong leadership skills and the ability to lead a team of subscription operations and customer care associates.
- •Excellent customer service and communication skills.
- •A track record of delivering high-quality work.
- •Familiarity with project management best practices.
- •Attention to detail.
- •An entrepreneurial learning style.
- •Experience in developing key service level agreements.
- •Experience in managing outsourced support vendors.
- •Experience in creating and optimizing internal processes that drive efficiency and growth opportunities.
Benefits
- •Compensation/salary range
- •Work schedule
- •Work environment perks
- •Any additional benefits
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