
IT Site Specialist
SamsaraPosted February 25, 2025
Phoenix, Arizona
Energy Management$57k - $77k
Full Time
Job Description
The Onsite IT Specialist at Samsara is responsible for troubleshooting and assisting users with their technology needs, managing IT support tasks, and ensuring smooth operations in the office environment. This role involves onboarding new hires, managing hardware and software assets, and collaborating with the IT team to enhance infrastructure and support services.
Responsibilities
- •Troubleshoot and assist users with technology and access issues.
- •Manage a ticket queue and identify opportunities for process improvement.
- •Complete new hire onboarding, including ordering and provisioning of equipment.
- •Support hardware recovery and asset management.
- •Manage office endpoints such as printers and conferencing equipment.
- •Manage employee access to cloud infrastructure.
- •Collaborate with IT Specialists on infrastructure projects and upgrades.
- •Document IT policies and procedures.
- •Partner with teams for escalations and process enhancements.
- •Deploy and manage systems that enhance collaboration and productivity.
Requirements
- •A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or relevant job experience.
- •Minimum 1 year of experience working onsite supporting employees in an IT environment.
- •Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc.).
- •Basic networking experience.
- •Strong spoken and written language skills.
- •Availability from 8:00 AM to 5:00 PM, Monday to Friday, with occasional off-hours support for urgent technical issues or special events.
Benefits
- •Compensation range: 57,120 - 76,800 USD
- •Work schedule: 8:00 AM - 5:00 PM, Monday - Friday, with occasional off-hours support
- •Flexible working model with options for remote work
- •Health benefits
- •Employee-led remote and flexible working
- •Samsara for Good charity fund
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