Customer Care Executive
Octopus EnergyPosted February 26, 2025
London, United Kingdom
Electric Vehiclesemployment type
Job Description
The Customer Care Executive will investigate and analyze customer complaints and feedback in both regulated and non-regulated environments, ensuring excellent customer experiences through strong communication and attention to detail.
Responsibilities
- •Investigate and analyze customer complaints and feedback
- •Provide fair outcomes to customers
- •Deliver excellent customer experiences
Requirements
- •Highly skilled in investigating and analyzing customer complaints and other forms of feedback in regulated and non-regulated environments.
- •Exemplary communication skills.
- •Strong curiosity for all things complaints.
- •Driven by delivering excellent customer experiences.
- •Exceptional attention to detail to identify and provide fair outcomes to customers.
Benefits
- •Equal opportunities and an inclusive work environment
- •Customizable interview process for comfort
- •Support for specific accommodations
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