Responsibilities

• Develop a comprehensive training strategy that aligns with organisational goals and meets customers needs.
• Design and continuously improve training programs to support product adoption and overall knowledge enhancement.
• Identify and develop new value proposition for training offering, to enhance customer engagement and product adoption.
• Create and maintain engaging and effective training materials utilising various formats.
• Partner with subject matter experts and marketing to ensure the accuracy and effectiveness of content.
• Analyse customer needs and industry trends to ensure training materials and content remain relevant and up to date.
• Identify best practices in training delivery, including virtual, on-demand, and in-person options as appropriate.
• Establish key performance indicators (KPIs) and other metrics to assess the impact and effectiveness of training programs.
• Collect and analyse feedback from customers and stakeholders to identify areas for improvement.
• Work closely with Product Managers, Product Lines, Regions, Marketing, and other relevant functions to align training initiatives with business goals.