NextGenEnergyJobs.com

Senior Client Success Manager, Enterprise Commercial

Omnidian

United States

Remote

Solar Energy

Energy Management

20063 days ago

$89,250 - $120,750

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

About the Role

The Client Success Team supports Omnidian’s ability to deliver on our Mission Statement through the cultivation of impactful client relationships. The Enterprise CS Team focuses on clients with whom Omnidian has direct contractual engagement and interaction, across both residential and commercial market segments. This role will focus on commercial clients.

Responsibilities

  • Become an expert in Omnidian’s Enterprise Commercial business
  • Understand our clients’ value calculations for their clean energy investments
  • Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
  • Manage every detail of specific Enterprise Commercial client relationships
  • Become fluent in all contracts and agreements pertaining to your clients
  • Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
  • Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc.
  • Communicate product changes and updates to clients
  • Manage escalations and client relationship risks as they arise
  • Provide reporting across Omnidian on client relationship

Requirements

  • excellent written and verbal communicator
  • collaborative and decisive leader
  • problem-solving

Benefits

  • medical
  • dental
  • vision
  • 401(k)
  • 401(k) Company Match
  • Disability Insurance
  • Parental Leave
  • Paid Time Off (PTO)
  • Performance Bonus
  • Employee Stock Options (ESO)
  • Education Reimbursement