NextGenEnergyJobs.com

Mountain View, California, United States

On-site

Solar Energy

Installation & Construction

28 days ago

$70,000 - $130,000

About Lunar Energy

Lunar Energy was founded to power homes around the world with endless clean energy. We’re a fast-growing, global company building brilliantly-designed energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

About the Role

As a Lunar Installer Technical Support agent you will be playing a critical role in supporting our installation partners in the field.

Responsibilities

  • Serve as a subject matter expert on the installation of all Lunar products
  • Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues
  • Troubleshoot and perform root-cause analysis, both remotely and on-site
  • Provide lab, off-site and on the job training and up-training for Lunar installation partners and other internal staff
  • Interpret data and report on key metrics
  • Help identify areas of most common installer errors or system issues
  • Take ownership of issues or questions and escalate problems
  • Maintain close relationships with partner teams

Requirements

  • Knowledge of the NEC and applicable codes and standards
  • Ability to interpret single line drawings and technical specifications for PV
  • Ability to read graphs with device telemetry
  • Excellent written and verbal communication and presentation skills
  • Proficiency in Microsoft Office and/or G-Suite

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Parental Leave
  • Commuter Benefits
  • Phone/Internet Stipend