Responsibilities

• Own large scale energy storage sites and prime owner of customer relationship.
• Operate as primary point of contact for all customer needs.
• Own Safety culture and ensure safety is a priority during maintenance.
• Own timely reactive and preventive maintenance activities coordinated with the customer.
• Provide onsite diagnostic, troubleshooting and hands-on technical support.
• Actively identify and own process improvements to our growing service organization to reduce costs, improve reliability and improve quality of our services.
• Manage 3rd party service contractors.
• Maintain accurate records of all site activity and create professional service reports.
• Successfully work with internal peers to improve product reliability and reduce service costs.
• Coordinate with Remote Monitoring Operations, Installation team, and Engineering teams.
• Lead efforts to improve service costs within our team and responsibilities.