NextGenEnergyJobs.com

Manila, Philippines

Hybrid

Energy Storage

Operations & Maintenance

479 days ago

$0 - $0

About Fluence

About the Role

Responsibilities

  • Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
  • Work closely with customers to ensure timely, professional and effective response to customer service needs.
  • Conduct customer trainings as needed.
  • Facilitate customer interactions, meetings, and updates.
  • Provide onsite diagnostic, troubleshooting and hands-on technical support.
  • Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.
  • Assist/Support Services Manager in active management of 3rd party service contractors.
  • Lead Quality Control activities of completed work per Quality Plan.
  • Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
  • Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
  • Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team.
  • Create professional quality reports for internal stakeholders and external customers.
  • Role will have periodic on-call 24/7 support of external customers.
  • Other duties as assigned.

Requirements

  • Strong customer service mindset
  • Strong communicator (written and verbal)
  • Self starter
  • Good prioritization skills
  • Able to manage contractors/sub-contractors
  • Proficient in English language
  • Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)
  • Proficient in linux, SCADA system, Netsuite, Salesforce and similar CMMS application
  • Ability to travel up to 70% of time
  • NFPA 70E training preferred

Benefits