Responsibilities

• Receive incoming and make outbound calls to customers in arrears to discuss payment options.
• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call objectives.
• Advise and influence customers on the payment options for debt recovery.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly.
• Explain the terms of lease as appropriate.
• Manage customers who are resistant to agent contact.
• Decide on the correct action when negotiating payments.
• Complete any administrative tasks as required for the efficient running of the department.
• Follow strict Company policies and procedures at all times.