Responsibilities

• Collaborate with CX leaders to define technology priorities, enhancements, and fixes.
• Map functional business requirements to Salesforce.com features.
• Analyze and ensure consistency and clarity of requirements.
• Establish relationships with CX business owners.
• Support project risk management, technical design, development, and testing activities.
• Leverage Salesforce, AWS Connect, Power BI, and Sigma to develop reporting for CX leaders.
• Prepare project-specific documentation and conduct training sessions for end users.