Job Description
The role involves leading and managing the Sales Systems operations team to ensure system stability, operational excellence, and seamless integration across various departments, while driving strategic initiatives to enhance the performance and reliability of the GTMS ecosystem.
Responsibilities
- •Ensure timely and effective resolution of incidents to minimize downtime
- •Identify and resolve recurring issues through root cause analysis
- •Continuously evaluate and improve operational processes for efficiency
- •Collaborate with development, quality engineering, and other teams for seamless operations
- •Maintain clear communication with stakeholders about operational performance
- •Partner with Sales, Finance, Business Technology, and Product teams for system integration and alignment
- •Develop and implement strategies to enhance GTMS ecosystem performance and reliability
- •Allocate resources effectively to support critical projects and team performance
- •Monitor and manage operational costs within budget constraints
- •Oversee release management to ensure smooth deployments and quality standards
- •Lead and manage support teams, providing mentorship and performance management
- •Identify, negotiate, and manage third-party vendor partnerships
- •Establish and track key performance indicators for operational success
- •Ensure systems adhere to security, compliance, and data privacy standards
Requirements
- •Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master's degree preferred.
- •Minimum of 3 years of experience in leadership roles focusing on Sales systems such as Salesforce Sales Cloud and CPQ.
- •Experience in managing Operations teams driving system stability and Operational excellence.
- •At least 3 years of Salesforce experience.
- •Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance, and analytics platforms.
- •Advanced influencing and communication skills, with a strong executive presence.
- •Exceptional strategic thinking and problem-solving skills.
- •Excellent collaboration skills, with experience working closely with Sales and Channel teams.
- •A customer-centric mindset, with a focus on delivering value and a great customer experience.
Benefits
- •Competitive total compensation package
- •Employee-led remote and flexible working
- •Health benefits
- •Samsara for Good charity fund
