Job Description
This role involves managing customer renewals and ensuring a seamless customer experience within Samsara's IoT platform, focusing on process improvement, customer retention, and cross-functional collaboration to drive business growth and long-term success.
Responsibilities
- •Own the auto-renewal component of Samsara's customer journey
- •Organize, prioritize, and improve auto-renewal processes to maximize revenue and customer satisfaction
- •Communicate patterns and guide process improvement projects with Renewal Leadership
- •Build and maintain relationships with customers to ensure continued service and renewal
- •Collaborate cross-functionally to accommodate client needs for renewal
Requirements
- •Minimum of 2 years of experience in sales, account management, sales operations, or other customer-facing positions
- •High level of interest in the IoT space
- •Excitement around growing a sales career
- •Motivated to be in a goal-oriented, quota-carrying role
- •Comfortable in a dynamic, customer-facing environment
- •Strong organizational skills and business judgment with the ability to handle projects end-to-end
- •Bachelor's degree from a 4-year institution
Benefits
- •Competitive total compensation package
- •Employee-led remote and flexible working
- •Health benefits
- •Samsara for Good charity fund
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