Job Description
A Customer Success role focused on deploying and supporting Samsara's IoT solutions for public sector clients, ensuring successful implementation, adoption, and ongoing relationship management to improve safety, efficiency, and sustainability of their operations.
Key Responsibilities
- Ensure customer deployment and adoption of Samsara's IoT solutions to improve safety, efficiency, and sustainability of operations.
- Manage the deployment of Samsara technology for large-scale customers, facilitating quick realization of investment value.
- Create launch plans and roadmaps to increase product usage and engagement.
- Track implementation progress, product adoption, and account health metrics.
- Conduct training sessions and demonstrate technology to both executives and end-users across various use cases.
- Coordinate multiple customer engagements simultaneously and collaborate cross-functionally to deliver an exceptional customer experience.
- Mentor and support the Customer Success and Support teams.
- Deeply understand and explain the capabilities of the Samsara platform to diverse customer stakeholders.
Requirements
- Minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Bachelor's degree from a 4-year institution.
- Strong priority management and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience serving and supporting large-scale solutions for Public Sector organizations.
- Ability to support or work with technical products and explain their capabilities to customers of all types.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Deep understanding of the Samsara platform’s capabilities and the ability to explain them to customers.
- Champion, role model, and embed Samsara’s cultural principles including Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
- Willingness to travel up to 10% of the time, including overnight stays, to customer sites.
- Demonstrated ability to create launch plans and a roadmap to increase product usage.
- Experience tracking implementation progress, participation, product adoption, and account health.
- Experience running training sessions and demonstrating technology to both executives and day-to-day users.
- Strong communication skills, including explaining technology products to both technical and non-technical stakeholders.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Samsara for Good charity fund
Ready to Apply?
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