Job Description
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews to assess past performance and align on future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain Samsara platform capabilities to diverse business types
Requirements
- Four or more years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Customer travel is expected, with up to 25-40% travel required.
- Supporting or working with technical products experience.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred).
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred).
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package with a salary range of $85,085 to $114,400 USD annually
Employee-led remote and flexible working options
Health benefits
Samsara for Good charity fund
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