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Technical Services Engineer Representative

Pure Storage
Posted June 4, 2025

Bangalore, India

Full Time

Job Description

The Technical Services Engineer Representative at Pure Storage is responsible for troubleshooting and resolving customer technical issues related to hardware, software, and environmental factors, while providing excellent customer support, documentation, and collaboration across departments.

Responsibilities

  • Troubleshoot and resolve customer technical issues across all severity levels
  • Perform implementation tasks such as software and hardware upgrades
  • Manage multiple support cases and projects simultaneously
  • Communicate effectively with customers and internal teams
  • Document knowledge through FAQ and KB articles
  • Collaborate across departments to address customer issues
  • Participate in on-call, weekend, and holiday support duties

Requirements

  • A minimum of 5 years of experience in customer-facing and/or technical support work.
  • Willingness to work the shift from 7AM to 7PM, including 9-hour shifts.
  • Experience with customer service and/or exceptional interpersonal skills.
  • General technical aptitude, attention to detail, and ability to take initiative.
  • Willingness to work collaboratively and be an active team player.
  • Desire to learn, grow, and seek continuous improvement.
  • Good communication, organizational, and time-management skills.

Benefits

  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
  • Opportunities for growth and development
  • Inclusive and diverse work environment

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