Sr. Customer Success Manager, Portworx
Pure StoragePosted February 21, 2025
Chicago, Illinois
Energy Management$108k - $202k
Full Time
Job Description
The Sr. Customer Success Manager at Pure Storage is responsible for driving customer satisfaction and building strong relationships by personalizing the customer experience with Pure Storage Portworx. This role involves onboarding, support, training, and advocacy to ensure successful deployment and value realization of the technology.
Responsibilities
- •Drive customer satisfaction and strengthen customer relationships.
- •Personalize customer experience with Pure Storage Portworx.
- •Manage onboarding, support, services, adoption, and training.
- •Act as a customer advocate and trusted advisor.
- •Engage with customers and internal stakeholders to align technology with business needs.
- •Provide enterprise-level service and support for successful deployment.
- •Define key metrics for success and build processes for customer growth.
- •Conduct monthly and quarterly business reviews with stakeholders.
- •Develop a deep understanding of customer business challenges and technical environments.
- •Deliver technical demonstrations of new features to customers.
Requirements
- •3 years experience in customer-facing, relationship management role.
- •1 year experience working with container orchestration technology in an enterprise environment.
- •Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required.
- •Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships with premier Enterprise, Public Sector, Healthcare and Financial Services Industry customers.
- •Ability to scale from technical engagements and guidance to mid-level IT management interaction.
- •Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services.
- •Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders.
- •Written and verbal communication skills including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Pure and customer organization.
- •Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level.
- •Willingness and ability to travel occasionally at short notice, provide after hours and weekend on-call support as needed to support maintenance activities.
- •Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS and Azure.
- •Broad understanding of the cloud native landscape, current CNCF projects and popular applications use cases met by this architecture.
Benefits
- •Annual base salary range: 108,000.00 - 202,000.00
- •Flexible time off
- •Wellness resources
- •Company-sponsored team events
- •Incentive pay and/or equity
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