Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted June 27, 2025
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Job Description
The role involves managing and enhancing customer relationships for Pure Storage Portworx, providing technical and strategic support, ensuring successful deployment and adoption of solutions, and acting as a trusted advisor to drive customer satisfaction, retention, and growth.
Key Responsibilities
- Drive customer satisfaction and strengthen relationships through personalized support and advocacy
- Manage onboarding, support, training, adoption, and retention activities for customers
- Act as a trusted advisor and subject matter expert on Pure Storage Portworx technology
- Engage with customers and internal teams to align technology solutions with business and technical needs
- Ensure successful deployment, delivery, and value realization of Portworx licenses
- Define success metrics and develop processes, systems, and tools to support customer growth
- Develop deep understanding of customer business priorities, environment, and IT initiatives
- Lead strategic reviews related to hardware service delivery, deployments, and capacity planning
- Own post-sales service delivery relationship and manage issues, escalations, and resolutions
- Conduct business reviews to align technical and business goals across stakeholders
- Act as a customer advocate and liaison to internal cross-functional teams
Requirements
- 3 years experience in a customer-facing, relationship management role such as TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles.
- 1 year experience working with container orchestration technology in an enterprise environment.
- Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships with enterprise, public sector, healthcare, and financial services industry customers.
- Ability to scale from technical engagements and guidance to mid-level IT management interaction.
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services.
- Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans in collaboration with customers and stakeholders.
- Written and verbal communication skills including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms, reports, and presentations to executives within Pure and customer organizations.
- Demonstrated ability to handle critical issues, drive discussion, and present internal and customer issues at the executive level.
- Willingness and ability to travel occasionally at short notice, provide after-hours and weekend on-call support as needed to support maintenance activities.
- Ability to adapt to, define, and influence within a new business line where policies, processes, and operations are in early stages of development.
- Bachelor’s Degree in Computer Science, Engineering, or a related field, or equivalent technical experience.
- Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.
- Broad understanding of the cloud-native landscape, current CNCF projects, and popular application use cases met by this architecture.
- Ability to seek and identify new use cases which could benefit from cloud-native architecture.
- Ability to run technical demonstration sessions of newly released features which could benefit specific accounts.
Benefits & Perks
Salary range: 163,000 - 246,000 USD annually
Work from Raleigh, NC office in compliance with company policies
Potential incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Accommodations for candidates with disabilities
Inclusive and diverse work environment
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