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Senior Manager, Professional Services

Pure Storage
Posted January 25, 2025

Raleigh, North Carolina

Energy Management

$137,000 - $206,000

Full Time

Job Description

The role involves leading Pure Storage's Professional Services Installation and Implementation team in the Americas, focusing on managing engineers and delivery partners to ensure high-quality customer outcomes and efficient service delivery. It requires strong leadership, financial management, and collaboration across various teams to drive customer success and improve service quality.

Responsibilities

  • Lead and inspire the Professional Services Installation and Implementation team in the Americas.
  • Manage Implementation Engineers and Contracted Delivery Partners to ensure high-quality customer outcomes.
  • Oversee the Quality Assurance Group to ensure successful hardware upgrades and installations.
  • Develop collaborative relationships with Sales and SE leaders to drive success.
  • Manage financial performance and key metrics for the professional services installation line of business.
  • Provide coaching and development for direct reports through regular feedback and performance reviews.
  • Support the development of pre-packaged solutions offerings.
  • Ensure timely and high-quality services to achieve customer satisfaction.
  • Manage professional services partners and subcontractors to ensure successful engagement.

Requirements

  • 8 years as a Professional Services leader with large teams of Engineers and Delivery Partners.
  • Minimum Bachelor’s degree.
  • Strong leadership and experience in all aspects of Professional Services with a demonstrated track record of success in building a high quality organization.
  • Strong experience with Pure’s Services Portfolio or other data management services.
  • High degree of competency developing, leading, and inspiring services-focused teams to overachieve goals.
  • Experience in coordination and submission of winning proposals (RFQs, RFIs, RFPs), effective contract negotiations, appropriate applicable interpretation of contract terms and conditions, issue identification and risk mitigation.
  • Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Data Management, Protection, Migration, Analytics, AI/ML, Business Applications, and MultiCloud.
  • Well versed on strengths and weaknesses of key competitors in the data storage industry and how to leverage this knowledge.
  • Working knowledge of customer expectations across Enterprise and Global accounts.
  • Up to 20% travel is possible.
  • Ability to manage financials and key metrics for the professional services installation line of business, and overachieve on goals for bookings, revenue, cost containment, margin, and attach rates.

Benefits

  • Annual base salary range of 137,000 - 206,000
  • Up to 20% travel possible
  • Primarily in-office work environment
  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
  • Incentive pay and/or equity

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