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Global Strategic Account Service Director

Pure Storage
Posted January 25, 2025

New York City, New York

Energy Management

$149,000 - $259,000

Full Time

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Job Description

The Global Strategic Account Service Director at Pure Storage is responsible for driving long-term value and customer satisfaction through strategic partnerships with global enterprise customers, managing service delivery, and leading cross-functional teams to achieve defined outcomes.

Responsibilities

  • •Drive outcomes through service leadership to exceed customer expectations.
  • •Partner with sales to execute integrated account plans and serve as accountability for customer experience.
  • •Maximize customer loyalty and satisfaction by developing trust-based relationships.
  • •Matrix-lead a team of cross-functional service delivery members.
  • •Manage account-level profitability and identify new revenue opportunities.
  • •Develop and implement customer retention strategies.
  • •Build relationships with sales account teams and channel partners.
  • •Design and plan the service experience customer journey.
  • •Achieve understanding of customer business needs and identify opportunities for growth.
  • •Create and maintain a customer relationship roadmap.
  • •Define and communicate the service-focused vision and strategy.
  • •Align with CX BU portfolio teams to drive product roadmap priorities.
  • •Measure effectiveness of Strategic Account Management through KPIs.
  • •Build and maintain customer scorecard and success index.
  • •Maintain high customer satisfaction and loyalty metrics.

Requirements

  • •Required Bachelor's degree in Business, IT, CompSci or equivalent field of study.
  • •15 years experience managing global enterprise accounts, large multinational service engagements or equivalent professional experience.
  • •Customer-facing, executive-level account leadership experience.
  • •Ability to influence through persuasion, negotiation and consensus building.
  • •Strong business and financial acumen.
  • •Deep understanding of value drivers in recurring revenue business models.
  • •Ability to lead and develop large multifaceted teams.
  • •Solid analytical skill and process-oriented mindset.
  • •Positive attitude, attention to detail and customer service focus.
  • •Must be creative, collaborative, constructive.
  • •Excellent presentation skills and comfortable sharing thought leadership with Executive stakeholders from Pure, Customers, and Partners.
  • •Exceptional written skills and competence with business applications used to construct documents, financial analysis, or presentations.
  • •Experience working in a matrix environment.

Benefits

  • •Annual base salary range: 149,000 - 259,000
  • •Incentive pay and/or equity eligibility
  • •Flexible time off
  • •Wellness resources
  • •Company-sponsored team events

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