Operations Manager
PS IntegratedRocklin, California
Full Time
Posted June 28, 2025
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Job Description
The Operations Manager oversees and optimizes fire life safety service operations, including alarm installation, inspections, and sprinkler systems, while leading a team to ensure operational excellence, compliance, and high customer service in the Rocklin, CA region.
Key Responsibilities
- Oversee all field activities including fire alarm installation, inspections, sprinkler systems, suppression, and extinguisher services
- Resolve escalated scheduling conflicts, technical inquiries, and customer concerns
- Represent field operations in regional and executive meetings, providing feedback and insights
- Track, analyze, and improve key performance indicators (KPIs) to enhance service quality and efficiency
- Lead training, development, and quality assurance for field personnel
- Support recruiting, onboarding, and ongoing development of team members
- Maintain fleet and tool management, including vehicle maintenance and tool tracking
- Address and resolve technical and personnel issues in coordination with HR and policies
- Ensure compliance with fire safety regulations and workplace standards
- Utilize digital platforms to ensure inspection accuracy and compliance
- Maintain technical knowledge through ongoing training and review of safety guidelines
- Ensure safety standards and promote a safe work environment
Requirements
- Bachelor's Degree (BA or BS) in Business or a related field is required.
- 5 to 7 years of experience in the fire life safety industry is preferred.
- At least 5 years of leadership experience in operations management is required.
- Demonstrated experience with alarm installation, inspections, and sprinkler alarm service operations is required.
- NICET II certification in Fire Alarm Systems and/or Water-Based Systems is preferred.
- Valid driver's license with an acceptable driving record is required.
- Must obtain all required California state licenses within 90 days of hire.
- Proficient in Microsoft Word, Excel, Outlook, and Teams.
- Competent in industry-specific platforms such as ServiceTrade and Building Reports.
- Ability to read blueprints and technical documentation is preferred.
- Strong ability to analyze reports and work within database reporting systems is required.
- Ability to regularly sit, stand, walk, and use a computer is required.
- Occasional lifting of up to 25 lbs is required.
- Must be able to travel locally within the San Jose region as needed.
- May be exposed to field conditions including mechanical systems and moderate noise levels.
- Regular driving required; must maintain a valid driver’s license.
Benefits & Perks
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